Terms and Conditions

Policies detailed here are valid for all bookings, unless otherwise stated within the details of each tour or activity. They are designed to protect both our customers and ourselves; we respectfully request you take the time to read them carefully.

Bad Weather

  • In case of poor weather, to ensure the safety of customers, staff and equipment, tour and activity operators and their staff reserve the right to alter the schedule of tours and activities without prior notice.
  • In case of extreme weather:
    • To ensure the safety of customers, staff and equipment, bookings may be changed or cancelled by the operator without prior notice
    • For diving courses which cannot be completed due to extreme weather, a refund will be given for the missed dives only. The maximum refund value per cancelled dive training day is 2,000 THB for beach diving, and 3,000 THB for boat diving. 
  • Weather conditions are assessed by the tour operator and their staff only, not by the customer.

Scuba Diving

  • PADI diving course students:  All students taking a PADI scuba diving course are required to complete a PADI Medical Statement. Please download and complete this form, and if any of the medical conditions are applicable to you (i.e. you answer YES to any question), please consult your physician to obtain a diving medical certificate, approving your fitness to scuba dive. Please bring your signed medical statement and medical certificate with you when you register for your course. 
  • Certified divers: For divers holding a PADI Open Water Diver certificate (or equivalent), please bring:
    • Your diver certification card
    • A valid and current diving medical certificate, signed by a physician, and less than 12 months old
    • Your log book (if you have one) 
  • All diving customers:
    • All divers are kindly reminded to dive within the limits of their training, according to their specific level of certification and experience. Diving beyond these limits is done so entirely at the diver’s own risk, and Ocean Geo Divers Co. Ltd. will not be held liable in the unfortunate event of an accident
    • All divers are required to have their own personal scuba diving insurance, please refer to the Personal Insurance section for more details

Booking and Payment

  • For day trips, overnight trips and diving courses:
    • Full payment is kindly requested at the time of booking
    • Upon booking 30% is immediately non-refundable 
  • For scheduled liveaboard cruises:
    • A 30% non-refundable deposit is required to secure a booking
    • The remaining 70% must be paid more than 45 days prior to departure 
  • For private charters (day trips and liveaboards):
    • A 50% non-refundable deposit is required to secure a booking
    • The remaining 50% must be paid more than 90 days prior to departure 
  • Bank transfers: If opting to make payment via bank transfer, the customer is liable for all bank charges and transaction fees
  • Advance bookings: During our high season (November to April), advance bookings are highly recommended in order to avoid disappointment

Cancellations and No Shows

  • Cancellations must be made in writing, by email to This email address is being protected from spambots. You need JavaScript enabled to view it. , or via our website, contact us
  • For day trip and scuba diving course bookings (excluding private charters):
    • Upon booking: Cancellations made more than 24 hours before the booked trip/course date incur a 30% cancellation fee
    • 24 hours prior: Cancellations made less than 24 hours before the booked trip/course date incur a 100% cancellation fee
    • No show: Customers who do not turn up on the day incur a 100% cancellation fee 
  • For overnight trip bookings (excluding scheduled liveaboard cruises and private charters):
    • Upon booking: Cancellations made more than 48 hours before the departure date incur a 30% cancellation fee
    • 48 hours prior: Cancellations made less than 48 hours before the departure date incur a 100% cancellation fee
    • No show: Customers who do not turn up on the day incur a 100% cancellation fee 
  • For scheduled liveaboard cruise bookings (excluding private charters):
    • Upon booking: Cancellations made more than 45 days before departure date incur a 30% cancellation fee
    • 45 days or less: Cancellations made 45 days or less before departure date incur a 100% cancellation fee
    • No show: Customers who do not turn up on the day incur a 100% cancellation fee 
  • For all private charter bookings:
    • Upon booking: Cancellations made more than 90 days before departure date incur a 50% cancellation fee
    • 90 days or less: Cancellations made 90 days or less before departure date incur a 100% cancellation fee
    • No show: Customers who do not turn up on the day incur a 100% cancellation fee

Refunds

  • Any refund granted due to cancellation by the customer will incur a 1,000 THB administration fee per booking, and the customer is liable for all bank charges and transaction fees.
  • Customers cancelling inside the cancellation penalty period (as detailed under cancellations) due to bad weather will not be given a refund.  As stated above, weather conditions are assessed by the tour operator and their staff only, not by the customer.
  • Tour operator staff reserve the right to prohibit a customer from participating in scheduled activities where customers are deemed under the influence of alcohol and/or drugs, are mentally and/or physically unfit, demonstrate a clear lack of respect towards staff, other customers, or rules and regulations, or harm the marine life in any way. If any of these instances occur, no refund will be given.

Personal Insurance

  • It is strongly recommended that each customer has their own comprehensive insurance when travelling to Thailand, covering medical expenses, accidents, baggage damage/loss and trip interruption/cancellation.
  • Scuba divers are required to have their own scuba diving insurance, and to please adhere to the maximum depth limit, as per their policy. The following companies provide diving insurance:
1 day 200 THB
1 week 1200 THB
2 weeks 1600 THB
1 month 2100 THB

  • Ocean Geo Divers Co., Ltd. and our operators, will not be held responsible for any loss incurred due to circumstances beyond our control.

Latest Blogs Posts

Decompression Illness (DCI) - Delay vs. Denial
Paul Ballard, a British expat living here in Phuket, and a PADI scuba diving instructor.  Paul ...
Continue Reading...
Darwin’s Galapagos Wonderland: Part II
In November, Scuba Diver Life set off for two weeks in the world famous Galapagos to see as much a...
Continue Reading...

LOCATION IN PHUKET

Ocean Geo Diving & Tours

31/43 Moo 1 (Road 4233)
Tambon Rawai,
Amphoe Muang
Phuket, 83130
Thailand

Tel/Fax: +66(0) 76 613 253
Mobile: +66(0) 8 0321 8204 (English)
Mobile: +66(0) 8 2517 2699 (Thai)

Opening Times

Mon - Sun 8:00 - 20:00

We Are Social

facebook twitter google youtube skype flickr